The following Maintenance Subscriptions are available for purchase.
For assistance or more information, contact the maintenance department at 425.644.6000 or email maintenance@ultrabac.com.
| SKU |
BASE SERVER PRODUCTS |
| AM-UF-B-R |
UltraBac Flex Bundle |
| AM-UB-B-R |
UltraBac Ultimate Bundle |
| AM-SBS-B-R |
UltraBac Standard SBS Bundle |
| AM-SBP-B-R |
UltraBac Premium SBS Bundle |
| AM-SS-B-R |
UltraBac Back Office Bundle |
| AM-SG-R |
UBDR Gold Server Edition |
| AM-VE-R |
UltraBac Virtual Edition |
| AM-VM-R |
UltraBac Virtual Disk Utility |
| AM-EE-R |
UltraBac Enterprise Edition |
| AM-EXA-B-R |
UltraBac Exchange Bundle |
| AM-SS-B-R |
UltraBac Back Office Bundle |
| AM-SG-B-R |
UBDR Gold Server Bundle |
| |
| SKU |
ADD-ONS |
| AM-DG-R |
UBDR Gold Integrated Server Agent |
| AM-CSA-R |
UltraBac Cloud Device |
| AM-CCA-R |
UltraBac Cloud Workstation Device |
| AM-EXA-R |
UltraBac Exchange Agent |
| AM-FTA-R |
FTP Device |
| AM-VHA-R |
UltraBac Host Agent |
| AM-HVA-R |
Hyper-V Agent |
| AM-ALA-R |
UltraBac Media Library Module |
| AM-ALA-A-R |
UltraBac Media Library Module - 3+ Drives |
| AM-RLSA-R |
UltraBac Remote Local Server Agent |
| AM-SQA-R |
UltraBac SQL Agent |
| AM-TVA-R |
TSM Device |
| AM-VDA-R |
Virtual Disk Agent |
| AM-VSA-R |
vSphere Agent |
| AM-UCA-R |
UltraCopy |
| AM-LFA-R |
UltraBac Locked File Agent |
| |
| SKU |
WORKSTATION PRODUCTS |
| AM-SGC-B-R* |
UltraBac Workstation Bundle |
| AM-VDC-B-R* |
UltraBac Workstation Continuity Bundle |
| AM-SGC-R* |
UBDR Gold Workstation Edition |
| AM-LFC-R* |
UltraBac Locked File Workstation Agent |
| |
| * If Workstation products are on same license as server products they need to have maintenance coverage. If on a separate License Server, per incident charges will apply (unless purchased in volumes of 5 or more). |
MAINTENANCE SUBSCRIPTION CUSTOMERS
With an annual Maintenance Subscription, customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Software website. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.
IMPORTANT NOTE: If any UltraBac product on an UltraBac License Server is covered by a Maintenance Subscription, all products must be covered. It is not possible to cover some products on an UltraBac License Server and not cover others.
After Business Hours Technical Support Charges
After Hours Times: Weekdays 5:00 PM - 6:00 AM (Pacific Standard Time)
as well as National Holidays & Weekends
Server Maintenance Subscribers - $250.00 Per Incident
Prices subject to change without notice.
CUSTOMERS WITHOUT A MAINTENANCE SUBSCRIPTION
Without a Maintenance Subscription, there is a cost associated with all software upgrades. Please take a moment to reference our Upgrade Policy for details.